Terms and conditions
GENERAL TERMS AND CONDITIONS
1.1. These contractual general conditions are intended to establish the terms and conditions that govern the provision of travel services presented by Lusitania Experience 2016 Catalogue, governed by Portuguese law and the exclusive jurisdiction of Turismo de Portugal.
1.2. Lusitania Experience is a registered trademark owned by Treasure Domain Viagens Turismo Lda. – VAT nr. 513 104 224, a licensed tourist entertainment agent with the register RNAAV nr. 591/2014, with main offices at Rua da Firmeza, 582 s/l dto. 4000-226 Porto, Portugal – hereafter referred as the Agency.
1.3. The terms of the Special Conditions, if any, take precedence over the provisions of these terms and conditions prevailing over both any additional stipulations agreed specially written between the Customer and the Agency.
1.4. By contracting any service from the Agency you acknowledge and accept all the terms and conditions set forth.
2.1. All tours organized by the Agency are private and e exclusive tours for each Customer, as described below:
2.2. Several days’ tours: these packages include transfer to and from the airport in Portugal on the first and last day, tour around the country using a full-size car or minivan, admission at selected locations, meals, accommodation. Refer to 17. Tours for more details.
2.3. One-day tours: pic-up and drop-off at a determined location in Porto of Vila Nova de Gaia, private guide/driver, tour using a full-size car or minivan, admission at selected locations.
2.4. Walking tours: private guide, admission at selected locations.
3.1. Customer should start by contacting the Agency to confirm the availability of the chosen product for the desired dates.
3.2. Once this confirmation has been received, unless otherwise stated by the Agency, the Customer should act as follows:
3.3. The reservation is only confirmed with payment of 25% of the total service
4.1. All changes should be requested by the Customer via email to firstname.lastname@example.org
4.2. Any change requested by the Customer more than 25 days before the departure is subject, not only to availability, but also to changes fee.
4.3. Changes requested by the Customer 25 days or less before the departure will be treated as a cancellation. Cancellation fees will apply.
Cancellations and refunds
5.1. All cancellations should be requested by the Customer via email to email@example.com
5.2. Cancellation fees may apply. Refunds will be follows:
5.3. 45 days or more prior to departure: 0% refund of the total cost of the service.
5.6. No show: no refund.
5.7. After the start of the tour no refund will be due for unused by the customer service.
5.8. The failure to provide services described in the travel program for reasons not attributable to the Agency, if not replaced by other equivalent services, gives the Customer the right to be reimbursed for the difference between the price of provided services and effectively provided.
5.9. No refund will be made in case of no use of the service, as well as for any other reason not attributable to the Agency.
5.10. The Agency reserves the right to cancel any registration forwhich payment has not been made under the conditions expressed in 3.Reservations
Changes to travel prices
6.1. The Agency reserves the right to, at least 25 days before the date of travel, change the price of the trip if this is due to variations in the cost of transportation, taxes or fees. The Customer should be informed as promptly as possible.
6.2. These increases will be proportional to changes in prices of the factors that influence it.
6.3. Failure to accept the increased cost of travel, according to the law, gives the Customer the right to cancel his/her registration on the trip, with no penalty.
Transfer of registration
7.1. The Customer may be replaced by another person who satisfies all the conditions required for the trip, by informing the Agency at least 15 days in advance, as long as this change does not have any impact in the service provided. Otherwise, any additional cost should be supported by the Customer.
8.1. All prices stated in this catalogue include the applicable Value Added Tax (VAT).
9.1. Due to any contingency, the Agency may have to make small changes to the program, namely the order of the routes, the departure times or substitute a visit to an attraction by another. The Customer will be informed of such changes.
Failure to comply by the Agency
10.1. If, for any reason, the Agency is unable to fulfill some essential service, the Customer has the right to cancel it and be refunded or, alternatively, accept a change to services as proposed by the Agency.
10.2. If contingencies not attributable to the Agency determine the cancellation of the trip, the Customer can choose to participate in another trip accepting an amendment to the contract and any change in the price.
11.1. Any claim of the Customer for failure to timely fulfillment of contracted services shall be submitted to the Agency as soon as possible, and, in any event, within a maximum period of 20 working days following the last day of the trip.
11.2. Complaints must be made in writing and duly substantiated along with the supporting documents relating to the occurrence and copy the participation of the fact that the supplier of the service that was the object of complaint. Failure to timely delivery and the participation of these documents is cause for dismissal of the Agency.
Minimum number of participants
12.1. For each tour there is an established minimum number of participants. If the minimum number of participants is not reached, the Agency may cancel the trip, notifying the Customer at least eight days in advance, leaving the Agency exonerated from any responsibility for the cancellation.
13.1 The Customer should ask the Agency for information on special conditions for children.
14.1 The Customer must have in good order all their personal and family documents, including passports, identity cards, military documentation, authorization for minors, visas and other documents required for entering Portugal.
14.2. The Agency will not be accountable, directly or indirectly, on refusal to grant visas or the Customer’s permission to enter the country.
Limitation of liability
15.1. The Agency shall not be liable in any way for baggage and other assets that customers carry with them, whatever the place or means of transport that will placed. It is recommended to customers hiring baggage insurance and its presence in loading and unloading the same.
15.2. In case of subtraction, deterioration or destruction of baggage, Customers must claim immediately in writing with the service provider entity and/or entity to guard whom the documents were deposited, keeping a copy of the complaint.
15.3. The Agency’s liability may only be triggered by a complaint stating presentation provided for in the preceding paragraph.
16.1. Flights and transfers from and to the depar ture and arrival airport from the Customer’s city of origin are his/her responsibilities.
16.2. Transfer from and to the airport in Portugal, on the first and last day of the tours, are included (except walking tours). This service may be provided by a third party company. On departure, the Customer is scheduled to be at the airport 3 hours prior to the flight.
17.1. All tours are accompanied by a trained and experienced guide/driver, responsible for the Customer group, giving all the necessary information during the tour in English. In some locations, a local guide or expert may also escort the group.
17.2. Transportation will be made using a full-size car or 8 seater minivan (except for walking tours).
17.3. Unless otherwise stated, tours start at 9:00 am and will typically end at around 6:30 pm.
17.4. Some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair.
17.5. During the tour, the Agency may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities the Agency dose not control.
17.6. The Agency cannot guarantee disability access or accommodations for guests with special needs.
17.7. Featured tours are integral to the tour package, as stated, therefore no refund will be given (or value attached) if not used by the Customer for any reason.
18.1. Admission to selected monuments and attractions are included, as described on the itinerary. Entrances are prepaid in order to avoid queues and ticket acquisition lines. However, during peak season, some waiting might occur. Some schedule adjustments might happen due to attractions’ opening and closing hours.
18.2. Featured entrances are integral to tour package, as stated, therefore no refund will be given (or value attached) if not used by the Customer for any reason.
18.1. Some meals are included in selected tours, as detailed on itineraries. Menu consists on entrees; a selected fish, meat or vegetarian dish; water, juice, beer or house wines; desert; coffee. Unless otherwise indicated, liqueurs and other wines are not included in lunches or dinners provided for in the tour programs.
18.2. The selected restaurants are typical and representative of the Portuguese food. If the Customer wishes a different restaurant, or has any specific place where he/she wants to go, the Agency should be informed prior to the reservation.
18.3. Once at the selected restaurant, the Customer will be informed of the possible options to choose from. Opting for another dish of the restaurant’s carte may imply an extra cost to be supported by the Customer.
18.4. Any special meal requirements should be requested in advance. Any Customer-specific application for meals is always dependent on the supplier’s confirmation and may involve the payment of a supplement. The Agency cannot be held responsible if guests’ special meal requests are not fulfilled.
18.5. There might be cases in which the Customer will have to choose the meal on the previous day.
18.6. Featured meals are integral to some tour packages. In these cases, no refund will be given if not used by the Customer for any reason.
19.1 Hotel bookings may not be done directly by our agency. We may use partners and agreements we have with third party agencies and partners.
19.2. Packages’ prices, as presented in this catalogue, include accommodation, showing prices per person, based on double room occupancy. Not all hotels have triple room. Therefore, an extra bed will be placed in a double room, which may not be of identical quality and comfort. In the case of treated rooms with two large beds and double beds, it is considered that, in most cases, triple consists only of these two beds.
19.3. The Customer will be informed about the hotels he/she will be staying prior to the departure. Hotels may vary throughout the year, number of participants or package chosen.
19.4. Hotel Frequent Traveler program points are not earned with hotels on the packages.
19.5. As an indicative rule, rooms can be used from 2:00pm, on the day of arrival and must be left free before noon on the day of departure.
19.6. Any items consumed from the room’s minibar will be supported by the Customer.
20.1. Under the law, the Agency’s responsibility is guaranteed by a liability insurance policy at Allianz company with No. 202974544 in the amount of € 50 000.00.
20.2. Are considered justifications causes of the Agency disclaimer, among others, the speculative, false, or fraudulent travel made by the customer, the cancellation of the trip by the Customer, the failures which occur in the implementation of attributable Customer agreement faults attributable to a third party unconnected with the provision of services provided and which are unpredictable and unavoidable and situations due to force majeure.
Changes to Terms
21.1 The Agency reserves the right to change these Terms and Conditions at any time and whenever deemed necessary.
Customer Information Use
22.1. The Agency will not process the data relating to name, address and other information about the Customer, except as provided in these Terms and Conditions.
22.2. You agree that the Agency provide the relative information to the 3rd habits and customs of Aware as a group and not including the identity or characteristics of any particular client.
22.3. The Agency can automatically process the data destined for the corresponding sending your request respective administrative and statistical support and future presentation of new proposals unless the Customer does not authorize its processing, which you can do by any means upon recruitment of the trip. The Customer has, in accordance with applicable law, the right of access to their data and respective rectification.
23.1. The Customer is obliged to compensate the Agency or its suppliers for all damages arising from breach of the duties set out in these terms and conditions, including without limitation attorneys’ fees and court costs.
24.1. As means of payment, the Agency accepts Visa, Mastercard, American Express, Diners Club International, PayPal, check or cash.
25.1. In all that is missing in the General Conditions, the Portuguese law shall apply.
25.2. If any part or provision of these General Conditions were to be considered null and void, the remaining provisions will remain in force and its overall validity will not be affected, unless it is possible to conclude that the parties have not agreed on providing service or supply of the product if they had foreseen the invalidity or unenforceability of that provision.
25.3. All disputes arising from the interpretation or implementation of this Agreement shall be settled by the Court of the District of Porto, Portugal, with express waiver of any other.